Chile: Certisign expands its market reach

Update November 4, 2026: Certisign added more detail on its strategy in Chile, with a focus on consolidating its first projects over the next 12 months and expanding clients and its portfolio over the next 12 to 24 months. It also published a case study on its alliance with Caja Los Andes and shared regional scale figures.

Certisign announced its entry into Chile with fraud prevention tools aimed at the financial sector, as Chile’s Investigations Police warned that artificial intelligence is making cyberattacks easier and more effective in the country, according to coverage attributed to National Cybercrime chief Marcelo Wong. The company’s proposal is designed to address risks such as identity fraud, misuse of documents, document forgery, and customer impersonation in fully digital processes.

What does Certisign offer in Chile?

Certisign combines facial biometrics, 3D liveness detection, document analysis, OCR, data cross-checking, and NFC reading of the document when available. The company presented that package as part of its entry into the Chilean market, with a focus on financial institutions that face high identity-verification requirements.

The offer is centered on preventing third parties from posing as real customers during onboarding or remote validation. It also aims to reduce the use of altered or recycled documents in digital procedures, a threat the company itself placed among the main concerns in Chile’s financial sector.

What did the PDI say about AI use?

Journalistic coverage attributed to Marcelo Wong, head of cybercrime at the PDI, said artificial intelligence is making cyberattacks easier and more sophisticated in Chile. In that same coverage, he was also cited as identifying internet scams and illegal access to systems and data as among the country’s main cybercrimes.

Another report quoted him as saying AI helps refine phishing with highly personalized messages and enables impersonation through deepfakes, even during real-time video calls. The same coverage also attributed to him a warning about the risks of connecting AI tools to email, databases, or other sensitive resources, since they could manipulate instructions and cause information leaks or unintended actions.

The overlap between both reports points to a clear issue for Chile’s financial market. Identity verification is no longer just an operational step, it has become a defense against more sophisticated fraud, with AI at the center of the deception techniques reported by the PDI.

What is the company’s plan for Chile?

Over the next 12 months, Certisign said it will prioritize consolidating its first projects in Chile, according to BNamericas. Over a 12- to 24-month horizon, the company expects to expand its clients and portfolio within its active base, with the financial sector as the core of its local expansion.

The company also outlined its regional scale to support that plan. According to BNamericas, it said it has more than 2,000 service points in Brazil and abroad, more than 400 employees, more than 15 million digital certificates issued, and capacity to enable the signing of more than 8 million documents per month.

What local partnership did the company report?

Certisign published a case study on its alliance with Caja Los Andes to modernize digital identification processes and protect its customers. The Chilean institution, according to the company’s published case, has more than 70 years of history.

The publication did not present that relationship as a standalone announcement, but as part of its commercial rollout in Chile. In that context, the collaboration with Caja Los Andes stands as one of the first concrete examples of its tools being applied in the country.